Feedback

Tickets allows your users to provide feedback on the support they received: Example screenshot

Enabling Feedback

In order for users to be asked to rate your service, you must first enable feedback on the web dashboard.

Select your server and open the settings page: Enable feedback

Check the Enable User Feedback box and press submit. Next time a user closes a ticket, they will be asked for feedback.

Viewing Feedback

There are several ways to view feedback:

Server Stats

User Stats

Server Stats and User Stats are currently not available. They will error out.

Placeholders

You can include the following placeholders in your welcome message to display your feedback rating to users:

  • %average_rating%
  • %rating_count%

Note: View more placeholders by clicking here.

Viewing Individual Ticket Ratings

You can view the ratings of individual tickets by navigating to the transcripts page on the dashboard. Next to each ticket, the rating given by the user will be shown: Individual ratings